Business Systems Analyst, InsuraMatch
Company: Travelers Insurance
Location: Cheyenne
Posted on: March 16, 2023
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Job Description:
**Who Are We?**Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.**Job Category**Project Management, Technology**Compensation
Overview**The annual base salary range provided for this position
is a nationwide market range and represents a broad range of
salaries for this role across the country. The actual salary for
this position will be determined by a number of factors, including
the scope, complexity and location of the role; the skills,
education, training, credentials and experience of the candidate;
and other conditions of employment. As part of our comprehensive
compensation and benefits program, employees are also eligible for
performance-based cash incentive awards.**Salary Range**$72,700.00
- $120,000.00**Target Openings**1**What Is the
Opportunity?**InsuraMatch is an independent agency company, owned
by Travelers Insurance, that uses an innovative online platform to
help consumers compare offerings from more than 40 carriers across
the United States. With a focus on personal insurance, InsuraMatch
offers coverage for auto, home, boat, motorcycle, renters,
umbrella, and flood, among others. InsuraMatch operates
independently and manages all carrier partnerships. This role leads
the activities related to the support of the systems associated
with Travelers Agent Solutions. In this role, the person will be
responsible for all support and management of systems associated
with a completely new line of business within Travelers. Included
in this will be the oversight and management of several SaaS-based
services and their respective teams. Systems and application
support will include all aspects associated with the cloud-based
agency management system, 3rd party payment processing systems,
system integration with multiple field inspection service provides,
and carrier integrations. In this role, you will be aware of
business and technology needs and their impact on the domains that
you are responsible for.**What Will You Do?**+ Identify potential
impacts of each system implementation and their
inter-relationships+ Utilizes business and system knowledge to
support the needs of this new line of business+ Primary interface
among those companies integrated with InsuraMatch and Travelers
Agent Solutions.+ Leads, plans, coordinates, and provides technical
support and problem resolution for activities associated with the
systems underpinning the wholesale business.+ Responsible for the
oversight, administration, and support of all IT systems
underpinning this new business. This includes and is not limited
to: the agency management system, telecommunications platforms,
email and messaging platforms.+ Able to support complex projects
and initiatives+ Applies and documents procedures for problem
determination/resolution and/or installation support+ Elicit,
analyze, specify and communicate business, system and
implementation requirements.+ Ensure the requirements are
unambiguous and understandable by both business users and solution
delivery teams.+ Work with stakeholders to prioritize requirements
effectively based on business value, risks and constraints.+
Effectively communicate requirements conflicts to project leads,
assist with conflict resolution.+ Ensure that requirements are
understood and approved by all stakeholders.+ Work with internal
leadership to develop requirements work plans, identify task
dependencies, develop estimates and determine resource skill
requirements; support risk management and change management
activities.+ Identify, refine, and accurately articulate the
business objectives and value proposition of assigned initiatives.
Bring alternative perspectives and influence consensus among
stakeholders.+ Effectively verifies and validates requirements;
ensures that all requirements support the delivery of business
value, fulfills goals and objectives, and meets a stakeholder
need.+ Continuously strive to improve understanding of requirements
techniques, processes and deliverables required to support
successful project delivery. Embrace feedback and opportunities for
process improvement.+ Perform other duties as assigned.**What is a
Must Have?**+ 1 year of experience supporting business technology
systems**What will Our Ideal Candidate Have?**+ Bachelors degree in
Business, MIS, or other related field.+ Three years of experience
supporting business technology systems.+ Relational database, SQL
skills, Focus mainframe technology and Host based technology will
be a plus.+ CRM support experience would be a plus (We use ALIS and
Salesforce)+ **Business Perspective:** Any insurance industry
experience is helpful+ **Business Perspective (Intermediate)** :
Uses knowledge of internal and external factors impacting the
property casualty industry to make decisions.+ **Technology
(Intermediate):** Uses, leverages and maintains proficiency with
corporate and job specific technology as it evolves (e.g.,
hardware, software, business unit applications and systems tools).+
**Analytical Thinking (Basic):** Identifies current or future
problems or opportunities, analyzes, synthesize and compares
information to understand issues, identifies cause/effect
relationships and explores alternative solutions to support sound
decision making.+ **Relationship Management (Basic):** Seeks out,
builds, fosters and maintains productive relationships, networks or
alliances to meet goals and achieve results.+ **Communication
(Basic):** Demonstrates effective verbal, written, and listening
communication skills.+ **Facilitation (Basic):** Uses and adjusts
style and technique to assist group process and understanding.+
**Teamwork (Intermediate):** Works together in situations when
actions are interdependent and a team is mutually responsible to
produce a result.+ **Conflict Management (Basic):** Brings
conflicts into the open and resolves them collaboratively.+
**Change Management / Resilience (Basic)** : Remains energized and
focused in the face of ambiguity, change or strenuous demands.+
**Risk Taking (Basic):** Identifies, assesses, manages and takes
intelligent risks to attain objectives.**What Is in It for You?**+
**Health Insurance:** Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.+ **Retirement:**
Travelers matches your 401(k) contributions dollar-for-dollar up to
your first 5% of eligible pay, subject to an annual maximum. If you
have student loan debt, you can enroll in the Paying it Forward
Savings Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.+ **Paid Time Off:** Start your career at
Travelers with a minimum of 20 days Paid Time Off annually, plus
nine paid company Holidays.+ **Wellness Program:** The Travelers
wellness program is comprised of tools and resources that empower
you to achieve your wellness goals. In addition, our Life Balance
program provides access to professional counseling services, life
coaching and other resources to support your daily life needs.
Through Life Balance, you're eligible for five free counseling
sessions with a licensed therapist.+ **Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage
our employees to get involved. Travelers has a Matching Gift and
Volunteer Rewards program that enables you to give back to the
charity of your choice.**Employment Practices**Travelers is an
equal opportunity employer. We believe that we can deliver the very
best products and services when our workforce reflects the diverse
customers and communities we serve. We are committed to recruiting,
retaining and developing the diverse talent of all of our employees
and fostering an inclusive workplace, where we celebrate
differences, promote belonging, and work together to deliver
extraordinary results.If you are a candidate and have specific
questions regarding the physical requirements of this role, please
send us an email (4-ESU@travelers.com) so we may assist
you.Travelers reserves the right to fill this position at a level
above or below the level included in this posting.To learn more
about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers Insurance, Cheyenne , Business Systems Analyst, InsuraMatch, Professions , Cheyenne, Wyoming
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