Assoc. Implementation Consultant
Company: iCIMS
Location: Cheyenne
Posted on: March 19, 2023
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Job Description:
Job Overview
In this role, you'll lead our customers through our iCIMS Talent
Cloud platform implementation process, helping them build their
winning workforce with a best-in-class talent acquisition approach.
You'll facilitate conversations to define business processes,
schedule and lead implementation meetings, and support the customer
go-live process by configuring the platform, facilitating training
sessions, and provide standard processes for adoption.
About Us
When you join iCIMS, you join the team helping global companies
transform business and the world through the power of talent.---Our
customers do amazing things: design rocket ships, create vaccines,
deliver consumer goods globally, overnight, with a smile.---As the
Talent Cloud company, we empower these organizations to attract,
engage, hire, and advance the right talent. We're passionate about
helping companies build a diverse, winning workforce and about
building our home team. We're dedicated to fostering an inclusive,
purpose-driven, and innovative work environment where everyone
belongs.
Responsibilities
Become an iCIMS certified technical expert in all related
products.
Lead customers (new and existing) through the iCIMS software (SaaS)
implementation process and ensure delivery of the complete solution
on time.
Ensure overall customer success including an effective sales hand
off, project planning, status reporting, multi-functional
accountability, and customer training through best practice
consultation (with customer).
Configure customer's instance of product(s) based upon information
gathered during the sales and requirements gathering process,
ensuring alignment with customer goals.
During customer launch and through the hypercare period, solve
issues through final resolution and ensure customer
satisfaction.
After the hypercare period, support a seamless hand off to the
appropriate account team(s).
Qualifications
At least 1 year of experience supporting or leading the
implementation process of new software
Proven success delivering complex projects on time and in scope
Customer success orientation with ability to work with customers to
research business processes, diagnose and resolve on-demand
(web-based) software issues
Ability to explain system-to-system integrations
A passion for helping customers achieve their goals and solve
business issues with advanced technology solutions.
Ability to prioritize competing requests from customers, partnering
internally with key collaborators to ensure success.
Preferred
Experience conducting software training sessions with the ability
to help customers synthesize complex technical information and user
adoption preferred
PMP certification
PHR certification
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and
are committed to creating an inclusive environment for all
employees. Our approach helps us to build a winning team that
represents a variety of backgrounds, perspectives, and abilities.
So, regardless of how your diversity expresses itself, you can find
a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action
employer. We prohibit discrimination and harassment of any kind
based on race, color, religion, national origin, sex (including
pregnancy), sexual orientation, gender identity, gender expression,
age, veteran status, genetic information, disability, or other
applicable legally protected characteristics. If you would like to
request an accommodation due to a disability, please contact us at
careers@icims.com .
Compensation and Benefits
The target total compensation for this role is $50,000-$60,000.
Compensation will be based upon experience.
Competitive health and wellness benefits include medical, dental,
vision, 401(k), dependent care, short term and long term
disability, life and AD&D insurance, bonding and parental
leave, mindfulness resources, an open vacation policy, sick days,
paid holidays, quiet hours each workday, and tuition reimbursement.
Benefits and eligibility may vary by location, role, and tenure.
Learn more here: https://careers.icims.com/benefit s
Keywords: iCIMS, Cheyenne , Assoc. Implementation Consultant, Professions , Cheyenne, Wyoming
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