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Senior Operations Analyst

Company: Ellucian Inc
Location: Cheyenne
Posted on: September 9, 2018

Job Description:

We currently have an opportunity for a Senior Operations Analyst within the Global Services Operations team. This is a Global Professional Services role reporting to the Global Services Operations Manager in the U.S.

As a member of the Global Services Operations team, this individual will serve as key member of the team supporting Global Services Business Processes and Efficiencies.

The Operations Analyst will be a key contributor in projects focused on improving the performance, productivity, efficiency and profitability of organizational operations and will provide support for key system processes.

The ideal candidate is a motivated self-starter, able to prioritize tasks, has excellent communication skills, and brings experience leading projects and assessing the operations and business processes within a Services organization. We're looking for a strategic thinking that can identify gaps and areas of focus but also someone who is hands-on and willing to dig in to resolve the gaps identified. This role is equal parts strategic thinking and tactical hands-on work. Responsibilities will include:
Manage projects related to various systems used by Global Services - such as SAP, Salesforce, Clarity, Tableau, EDW

Manage, monitor and document integration processes between integrations systems - this requires a technical understanding of the various systems and the integration points

Identify technical issues/roadblocks with Global Services systems, initiate the solution mapping, lead the enhancement/correction projects and drive to the resolution

Participate in month/quarter/year end activities, with numerous activities related to data tracking, cleanup and reporting

Monitor Global Services data within various systems, data warehouses and reporting tools to ensure data accuracy. Follow-up with appropriate resources to review and resolve data issues. Investigate system anomalies that may be causing data discrepancies.

Document standard Global Services business processes, conduct training on system use and processes and support resources in understanding processes and resolve issues or questions

Identify Global Services reporting needs, assist with the reporting of data.

Provide system testing and validation of new enhancements or processes which impact Global Services

Act as a liaison with various Ellucian teams (IT, Procurement, Finance, Accounting, etc) as it relates to systems and processes.

Assist in coordinating and managing timely and accurate data analytics to assist the leadership team's management of operational metrics needed to help improve global efficiency.

Develop strong relationships with operating partners across the organization and collaborate to drive improvements and to solve complex problems, facilitating process review and feedback sessions with stakeholders across organizational boundaries

Seek continual improvement of processes and policies in support to organizational goals.

Participate in processes related to key operational metrics, in particular contractor time and expense entry, dashboard and 'one stop shop' updates and educational training invoicing.

Assist with preparation of materials for the leadership team

Exhibit flexibility and willingness to take on new responsibilities and assignments as needed

Company Information
Ellucian is the world's leading provider of software, services and insight to higher education. Ellucian helps the higher education community-students, faculty, and staff-achieve their goals more efficiently, effectively, and with reduced risk. Ellucian's comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian's cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.

Keywords: Ellucian Inc, Cheyenne, Senior Operations Analyst, Professions, Cheyenne, Wyoming

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