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Technical Software Supp Analyst-Banner Document Mgmt System -REMOTE

Company: Ellucian Inc
Location: Cheyenne
Posted on: October 10, 2018

Job Description:

*location - REMOTE FROM HOME - ANYWHERE IN US
travel - ZERO%
*this is a technical software support analyst role - seeking someone that has EXP WITH BANNER DOCUMENT MANAGEMENT SYSTEM.

The successful candidate will utilize their strong communication, analytical and critical thinking skills to assist the Ellucian Customer Support team in supporting the Banner Document Management product and related solutions, including third party products such as OpenText Application Xtender. This individual will be responsible for working closely with clients and other Ellucian employees to provide deep technical support for issues arising during the deployment and ongoing use of the Ellucian products. The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer. Some on-call (after business hours) work required.

Core Functions:Provide in depth support to Ellucian clients and employees in troubleshooting and resolving issues
Document issues and solutions within Ellucian's tracking system and follow issue progress through resolution
Develop effective working relationships with other Ellucian staff
Work closely with other Ellucian Customer Support team members to deliver outstanding support for clients
Work both independently as needed and as an active, contributing member of a team.
Actively contribute and work to improve customer self-help through the publication of technically and funcitonally accurate knowledge base articles.






Company Information
Ellucian is the world's leading provider of software, services and insight to higher education. Ellucian helps the higher education community-students, faculty, and staff-achieve their goals more efficiently, effectively, and with reduced risk. Ellucian's comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian's cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.

Keywords: Ellucian Inc, Cheyenne , Technical Software Supp Analyst-Banner Document Mgmt System -REMOTE, Professions , Cheyenne, Wyoming

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