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Associate (entry) Software Support Analyst -Banner Finance exp -REMOTE

Company: Ellucian Inc
Location: Cheyenne
Posted on: October 10, 2018

Job Description:

Location - remote from home (no travel). Preference for someone in time zones PST, MST
Someone that is both functional and technical is preferred.
Someone that has experience with Banner Finance is preferred.
Some after business hours, weekend hours, and/or on-call duties may be required.


The successful candidate would use their strong communication skills (both Verbal and Written) and analytical skills to assist the Ellucian Action Line team in providing high quality frontline support for our Banner Finance clients.

This individual will be responsible for working closely with clients by providing both functional and technical support. The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy while focusing on satisfying the customer.

Core Functions Include:
Support Ellucian clients in troubleshooting and resolving issues.
Document issues in detail using Ellucians tracking system and follow issues through to resolution.
Develop effective working relationships with other Ellucian Staff.
Work both independently and as a contributing member of a team.
Highly organized and able to work on multiple issues at a time.




Company Information
Ellucian is the world's leading provider of software, services and insight to higher education. Ellucian helps the higher education community-students, faculty, and staff-achieve their goals more efficiently, effectively, and with reduced risk. Ellucian's comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian's cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.

Keywords: Ellucian Inc, Cheyenne , Associate (entry) Software Support Analyst -Banner Finance exp -REMOTE, Professions , Cheyenne, Wyoming

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