Member Services Representative Part Time Weekends/Evenings
Company: Rocky Mountain Planet Fitness
Location: Cheyenne
Posted on: June 15, 2022
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Job Description:
Planet Fitness (PF) in Cheyenne is hiring for a part time front
desk Membership Services Representative (MSR) Come and Join our
Team!!Who We Are!At Planet Fitness our mission has always been to
enhance people's lives by providing a high-quality fitness
experience in a welcoming judgement free environment!Reasons to
join our PF Team!---You get to work in a fun, motivating
environment and build relationships with fellow team members and
Planet fitness members!---As a team member you get a complimentary
Black Card Membership (BCM) for yourself AND one complimentary
membership for your significant other for the duration of your
employment.---Enjoy working in a unique environment where we strive
for everyone to be accepted. We are a diverse judgement free zone,
where lasting, active lifestyles are built. Our product is a tool,
a means to an end, not a brand name or a mold maker, but a tool
that can be used by anyone. In the end, it's all about our team and
our members. As we evolve and educate ourselves, we will seek to
perfect this safe, energetic environment, where everyone feels
accepted and respected. We need you! You belong!---You get to take
part in various community events and Company outings as a part of
our making work fun attitude and to support our local community!Job
SummaryAs a Member Services Representative (MSR) your main focus
will be to build relationships and rapport with fellow team members
and Planet Fitness members, prospective members and guests. Along
with ensuring a sparkling clean club, providing exceptional
customer service and a "Judgment Free" experience!Daily Duties and
Responsibilities of an MSR---Greet members in a friendly and
welcoming manner upon check in and when exiting the club---Handle
all front desk related activities including:o Answering phones in a
friendly manner and assisting callers with a variety of questionso
Assisting members in the club with any questions and concernso
Taking prospective members on tours and assessing their memberships
needso Supporting new members on their sign-up journeyo Providing
proficient knowledge of merchandise sales and completing
transactions with ease and accuracyo Facilitating needed updates or
addressing concerns pertaining to a member's account---Respond to
member questions and concerns in a timely and professional manner
and elevating issues as needed to the Assistant Manager or Manager
as needed ---Assist in maintaining the cleanliness and sanitization
of the club's interior/exterior through specific assigned daily
cleaning duties---Performing club walkthroughs, while addressing
supply needs, cleanliness concerns and safety/policy
issuesQualifications and characteristics that will make you a
wonderful match for our Membership Services Representative
position: ---Exhibit an upbeat and positive attitude!---Present a
basic computer and Point of Sale proficiency---Have a passion for
fitness and health, and a desire to motivate and inspire
others!---Be punctual, reliable and show respect---An ability and
desire to interact in a positive and professional way with members
and fellow team members always striving to exceed the member's
expectations.---Display strong listening skills with the ability to
empathize and problem solve---Work cohesively with co-workers in a
team environment---Demonstrate understanding in all interactions
while using appropriate behavior and language---Willingness to
become CPR/AED Certified (training provided by Planet Fitness)
---High School diploma/GED equivalent preferredPhysical Demands
---Continual standing and walking during shift---Frequent
communication throughout shift both in person or on the phone
---Occasional climbing, balancing, bending and kneeling during
shift---Must be able to occasionally lift up to 50 lbs.COVID
Precautions---Masks are recommended for staff while on shift and
kept on hand as needed---We continually sanitize all main areas and
touch points throughout shifts---Encourage social distancing during
member interactions ---All Equipment is distanced 6ft apart to
support social fitnessing---Hand sanitizer provided at several
locations throughout the club---Each team member is required to
complete a pre-shift COVID screening including a temperature
checkCompensation: $11.00 per hour JOIN THE CLUBEnhancing people's
lives with an affordable, high-quality fitness experience requires
a team of inspiring, motivated and fun-loving go-getters. As one of
the largest and fastest-growing franchisors and operators of
fitness centers in the United States, Planet Fitness is just
getting warmed up. We're continuously seeking top talent to join us
in cultivating the Judgement Free Zone - and shaping the future of
our brand. With more than 2,000 locations in all 50 states, the
District of Columbia, Puerto Rico, Canada, the Dominican Republic,
Panama, Mexico and Australia, there's plenty of opportunity on our
Planet and we are always looking for talented individuals to join
our team!Our member mission says it best: our product is a tool, a
means to an end; not a brand name or a mold maker, but a tool that
can be used by anyone. To use our product, members need to feel
inspired and motivated. That's where you come in. If you're looking
for a place where you can make a difference in a customer's life,
you've found it. Come to add your mojo to the Judgement Free Zone,
but stay for the feeling that you're making a difference on our
Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR
YOUEmployees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Rocky Mountain Planet Fitness, Cheyenne , Member Services Representative Part Time Weekends/Evenings, Sales , Cheyenne, Wyoming
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