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Account Services Representative

Company:, Inc.
Location: Cheyenne
Posted on: September 16, 2022

Job Description:

*Job Summary*We are an established company with a work hard play hard mentality. We've been in business for over 20 years and are looking for a new team member for our Cheyenne office!The Account Services Representative is a unique position which provides quality customer service while assisting clients with renewals and billing concerns.*Responsibilities and Duties** Contacts the customer (via telephone/fax/email/letters) when invoices become due to secure payment arrangements and verify account information.* Work directly with outside collection company to coordinate submittals and provide account documentation as requested by the collection company.* Applies knowledge and understanding of individual client accounts to efficiently and effectively handle account inquiries, maintain compliance and provide quality customer service.* Multi tasks various aspects of the position while being able to prioritize daily work load in order to achieve goals as well as provide quality customer service.* Works within a multi-functional team to provide quality customer service and timely responses to client requests*Qualifications and Skills** Working knowledge of Outlook, Excel, Word and Adobe* Superior organizational skills with regard to all communications, internal or external, and maintenance of workload* Ability to quickly analyze customer concerns and needs while balancing company revenue concerns.* Ability to demonstrate our commitment to customer service by following up on calls and ensuring superior results.* Ability to respond to a high volume of inbound customer calls and emails, responding daily* Ability to work independently with minimal supervision.* High School Diploma or GED requiredJob Type: Full-timePay: $20.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to Friday

Keywords:, Inc., Cheyenne , Account Services Representative, Sales , Cheyenne, Wyoming

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