AR - Customer Service Representative

Company: Manpower
Location: Cheyenne
Posted on: March 12, 2023

Job Description:

AR Customer Service Representative, Fully Remote. 9 month ContractOur client is looking for hardworking, motivated talent to join their team. What's in it for you?

• $25-$30/hr
• MST hours, standard 8 hour work days.
• Paid training
• Full time hours
• Remote Work Opportunity What will you be doing?-Respond to inquiries in a timely and accurate way, via various channels (phone, email or chat)-Gain extensive knowledge of SAP (S4 Hana FI) and PeopleSoft for proficiency in answering customer questions-Monitor and Assist with the posting of customer payments and application-Maintain a positive, empathetic, and professional attitude and de-escalate situations with all parties-Ensure customer satisfaction and provide professional customer support-Identify and resolve issues as well as assist branches and customers with inquiries, including educating users about new features and functionality-Keeping records of interactions, transactions, comments and complaints-Utilize internal tracking tools (ServiceNow) to add information about issues and useful resolutions-Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary-Share effective resolutions and workarounds with team members-Perform other duties and projects as assignedWhat you will bring:-Self-Motivated and the ability to work well under pressure, performing at high levels in fast-paced ever-changing work environment-Ability to anticipate needs and follow through with minimum direction-Ability to lead by example and work well with others-Strong prioritization and organizational skills-Strong computer skills (Microsoft Office-Excel)-SAP s/4 Hana FI and High Radius CAA experience is a plus-Experience using help desk software and remote support tools, along with CRM knowledge-Excellent communication, problem-solving skills, and multi-tasking abilities-Ability to be empathetic, to de-escalate tense situations and to have patience when handling tough issues-High School diploma/GED-Accounting Degree in process or new graduate preferred- Customer Service Experience Why should you choose Manpower?
  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, 401k
  • Weekly pay with direct deposit
  • 24/7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals
  • Voted #1 best places to work by Glassdoor 2021

Keywords: Manpower, Cheyenne , AR - Customer Service Representative, Sales , Cheyenne, Wyoming