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Inside Sales and Customer Support (VMI)

Company: Airgas Inc.
Location: Cheyenne
Posted on: November 11, 2018

Job Description:

Inside Sales and Customer Support (VMI) Sells industrial, medical and specialty gases, welding supplies and related equipment to customers. Advises customer on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Demonstrates use of equipment. Stocks and maintains showroom displays. Obtains or transfers merchandise to and from other locations. Prepare invoice, accepts payments and makes change. Wraps or bags merchandise for customers and assists in loading and unloading cylinders. This position will also be an onsite customer support specialist part time. They will be responsible for servicing and maintaining our vending machine customers to include inventory accuracy and replenishment of vending machines at customer sites, following safe handling practices, efficient order processing & invoicing, working with Branch Manager to maintain inventory stock at the branch to support vending customers. The VMI Technician Driver will be the first line Airgas representative with the customer for all vending machine inventory needs and daily operation of vending machines. ESSENTIAL DUTIES Works with Branch Manager and Safety Sales Manager to communicate accuracy of inventory, inventory levels, or operation issues with vending machines at customer sites. Interfaces with Customer Service and/or Branch Manager to inform them of changes, additions, or deletions to delivery points or orders. General upkeep of on-site vending machines, including cleaning and maintaining inventory in the machine in an orderly fashion. Generates shipping documents for deliveries.Ensure all required paperwork is accurately completed; including coding, costing and pricing. Communicate by phone and in person with external and internal customers. Establish and maintain good customer relations. Maintain neat, clean and professional personal appearance. Coordinate with purchasing department any product shortage or outages. Ensure all administrative and accounting related procedures are strictly observed. Ensure all safety rules are strictly observed. Perform other duties as assigned by supervisor and management. Maintain and restock warehouse and store. Operate forklift and other equipment as required. Perform general housekeeping duties as required. Qualifications MINIMUM QUALIFICATIONS Class C CDL with clean driving record. Ability to handle cash transactions accurately. Computer skills or some knowledge of computer order entry system. Excellent communication skills. Ability to work independently and under some pressure to meet deadlines. Ability to routinely lift 25 - 50 lbs., and occasionally lift 51 - 80 lbs., frequent bending. Ability to perform work during prolonged standing up to 8 hours. Must be able to work overtime, when necessary. Must be able to work with a wide variety of people with different personalities and background. Must be able to operate in a drug-free workplace. PREVIOUS EXPERIENCE AND ABILITIES DESIRED Setup and promotion of welding equipment and processes. Some experience in handling compressed gases. Customer service or sales experience. Accept responsibility and account for his/her actions. Perform work accurately and thoroughly. Take care of the customers' needs while following company procedures. Make critical decisions while following company procedures. Detail oriented. Work effectively with people regardless of their age, gender race ethnicity, religion, or job type. Work at a sustained pace and produce quality work. Make decisions or take actions to solve a problem or reach a goal. Possess the trait of being organized or following a systematic method of performing a task. Dependable and trustworthy. Accountable or answerable for one's own conduct. Identify and correct conditions that affect employee safety. Perform a task to the best of one's ability using his or her own drive or initiative. Utilize the available time to organize and complete work within given deadlines. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the Company. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to work during prolonged standing, frequent bending, stooping, crouching, reaching, grasping, and feeling. The employee is required to reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical office machine parts. The noise level in the work environment is usually moderate. EOE AA M/F/Vet/Disability

Keywords: Airgas Inc., Cheyenne , Inside Sales and Customer Support (VMI), Sales , Cheyenne, Wyoming

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