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Customer Service Representative

Company: The TJX Companies Inc
Location: Cheyenne
Posted on: November 7, 2019

Job Description:

Description Find your Epic Everyday! Founded in 1986, Sierra helps people get active and outside with epic brands, vast selection, and teeny, tiny prices. Beginners to experts can find everything they need for activities like running, yoga, camping, and hiking so they can experience their #EpicEveryday. Sierra is an off-price retailer, selling some of the biggest brand names in apparel, footwear, and gear for your whole family at incredible prices. With over 20 years of online sales and new stores opening every year, it??s a great time to join the Sierra team. JOB SUMMARY: The Customer Service Representative answers toll free customer service calls and correspondence, including letters, and internet e-mails. They field customer questions, resolve standard customer complaints, document information into the call tracking system and ensure effective communication at all levels. The Customer Service Representative also provides support for monitoring Facebook and Twitter to respond to customer comments/questions to encourage a higher level of engagement and for additional assistance as needed. RESPONSIBILITIES: - Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, and e-mail. - Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicates with Regional Vice Presidents, District Managers, Store Managers and Home Office personnel to resolve problems and answer questions. - Document customers and store information into call tracking system. - Promote a positive Company image to support Customer Service objectives and mission statement. - Compose personal replies to customer letters and/or e-mails and maintain assigned reports. - Updates customer addresses for the Loyalty Program and adjusts reward points as needed. - Makes sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues. - Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content. QUALIFICATIONS: - 1 to 3 years of retail customer service or call center experience and proven conflict management skills - Flexible mindset, oriented towards conflict resolution - Strong listening skills - Ability to prioritize work - Excellent verbal and written communication skills - PC knowledge - Typing skills You can also feel good knowing that Sierra is part of The TJX Companies, Inc., a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners and Homesense. Discover Different. today! In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Cheyenne -- WY -- Sierra

Keywords: The TJX Companies Inc, Cheyenne , Customer Service Representative, Sales , Cheyenne, Wyoming

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