Customer Service Billing Representative

Location: Scottsbluff
Posted on: April 17, 2024

Job Description:

A local leading organization is currently seeking an experienced Customer Service Billing Representative - CSR - Call Center Billing Representative in Scottsbluff, NE, for a long-term temporary opportunity. Customer Service Billing Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the qualifications listed below - Apply Now!

Responsibilities for a Billing Representative include but are not limited to the following:

*Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

*Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

*Refer unresolved customer grievances to designated departments for further investigation.

*Rotate through all billing assignments to learn each task and related process. Performs all current billing functions using pre-established guidelines with minimal instructions, and with no/minimal errors.

*Generate billing batches without error ensuring notice dates are accurate.

*Works bill/transaction batch exceptions and is able to do basic account research related to exception type.

*Has knowledge of commonly used concepts, practices and procedures for billing/back office tasks.

*Work daily queries and reports as assigned.

*Accurately work billing/transaction batches and post to system.

*Complete data entry and various worksheets

*Maintain accounts (mailing addresses, service addresses, etc.)

*Ability to serve as call center escalation point for basic billing inquiries.

*Apply adjustments to accounts or addresses estimated usage.

*Ability to troubleshoot accounts within the billing process, batch selection issues and most exceptions.

*Basic understanding of client's processes and client regulations

*Ability to make basic decisions and problem solve some processes

*Ability to give input on making processes more production and cost effective

*Relies on experience and judgment to plan and accomplish goals and a certain degree of creativity and latitude is required

*Basic understanding of the service levels for the client, deadlines and reporting time frames

Candidates must meet the following requirements for consideration:

*High School Diploma or GED

*2-3 Years of Customer Service Experience

*Exceptional customer service approach to work with internal and external customers

*Windows-based software applications, including Excel

*Ability to perform repetitive tasks

*Strong data entry skills including 10-key by touch and keyboarding

*Demonstrates analytical skills

*Team player

*Must be able to pass a client specific background and drug screening

We have an opening on Monday - Friday, 6 am - 3 pm.

Pay for this position is $10.30/hr plus overtime as needed. This is a temporary, 6 month opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

*Medical Coverage - Access to an affordable and comprehensive group medical coverage plan

*401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program

*Pay Options/Direct Deposit - Make it as easy as possible for you to get paid

*Service Bonus - Rewarding employees who make an extended work commitment

*Paid Holidays - Selected paid holiday, based on accrued hour requirements

*State-of-the-Art Career Center - Training and resources available for all employees

*Highly trained and professional staff - Our team cares about you and your career!

Click on "Apply Now" at http://www.adeccousa.com to be considered for this position or any other customer service related opportunities with Adecco.

Keywords: , Cheyenne , Customer Service Billing Representative, Administration, Clerical , Scottsbluff, Wyoming